When:

•          Higher quality is imperative

•          Cost & cycle time must be cut

•          Pursuing ISO qualification

•          Undertaking organization development

•          Developing a management system

•          CPI is a contract requirement

What:

•          Process management and improvement system developed

•          Adaptive controls established

•          Knowledge assets leveraged

•          “Improvement” culture deployed

How:

•          Installing feedback for critical business process control points

•          Developing a vital knowledge management system

•          Streamlining the management systems

•          Conducting continuous improvement “attitude” training

•          Executing organization-wide improvement initiatives