When:

•          There is pressure to exceed current performance level

•          Sustaining competitive leadership

•          Integrating acquired or merged processes

•          Incremental improvements are desired

What:

•          Current processes streamlined

•          Quick hits harvested

•          Processes improved incrementally

•          Roles and responsibilities clarified

How:

•          Assessing processes

•          Measuring process performance

•          Conducting process improvement clinic (workshop)

•          Providing process management training