When:

•          Executive or management conflicts exist

•          Inter-departmental or organizational conflicts occur

•          M & A groups resist integration

•          Customer and supplier relations need improvement

•          Organizations lack cooperation

What:

•          Costs of unresolved conflict determined

•          Conflict management patterns identified

•          Conflict channeled into productive team work

•          Structural conflict managed productively

•          Management’s support role determined

How:

•          Assessing conflict levels and types

•          Resolving conflict – the root analysis

•          Developing coping strategies for unavoidable conflict

•          Using conflict to generate innovation

•          Coaching and training conflict management