When:

•          Knowledge assets are a vital advantage

•          Knowledge content is the product

•          Knowledge is the basis of technical service performance

•          Companies major resources are knowledge workers

What:

•          Knowledge asset gap determined

•          Knowledge management objectives determined

•          IT infrastructure evaluated

•          Cataloging and deployment strategies developed

•          Plan implemented and monitored

How:

•          Assessing organizational knowledge management effectiveness

•          Developing realistic and achievable objectives

•          Designing the KM strategy and success factors

•          Planning development of the KM environment

•          Validating, approving and managing the KM project